Legal

Purpose and limits of coaching

IDENTI3 Personal AI Coach supports education, self-reflection and personal development for adults. Reports and coaching describe possible tendencies; they are not diagnoses, guarantees or fixed predictions. AI-generated guidance can be inaccurate, incomplete or unsuitable for your circumstances. Check important information and use your own judgment.

Professional advice and urgent situations

This service does not provide medical, psychological, legal, financial or emergency advice. Do not use it as the sole basis for health, employment, relationship or other consequential decisions. Consult a suitably qualified professional when needed. In an emergency, contact your local emergency services.

Your information and account

Provide information you are authorised to use. Review uploaded report readings against the original before confirming. Do not alter results to bypass checks, upload another person’s confidential information without permission, share account credentials or misuse the service. Contact support if your confirmed report needs correcting.

AI, translation and human coaches

AI coaching is generated by software and is not necessarily reviewed or endorsed by an individual coach or trainer. Browser and machine translations may change meaning, including trait and consistency terminology. Ask for clarification before relying on translated guidance or consent wording. A directory listing does not itself create a coaching engagement; confirm the provider, fees, scope and responsibilities directly before booking.

Intellectual property

IDENTI3 branding, report materials, proprietary methodology and software belong to their respective rights holders. Access permits personal use of your own report and coaching outputs; it does not transfer ownership of IDENTI3 methodology or grant permission to reproduce, resell, distribute or extract restricted materials, except where permitted by law or written licence. You retain rights in content you supply.

Credits and payments

Check the displayed price and offer terms before purchasing. One completed paid answer uses the stated credits; failed answers do not incur a coaching credit charge. Payment and credit disputes should be raised with support. Nothing here excludes refund rights or other consumer rights provided by applicable law. Only purchase plans actually available at checkout.

Refund Policy

Refunds are considered only for a system failure to deliver the purchased service, including a system error that alters or loses submitted answers, or an inability to generate the purchased reports. Contact support with your transaction reference and a description of the issue so we can investigate and correct it. If the system cannot deliver the purchased service, an appropriate refund will be provided.

Unused purchases, change of mind, mistakes in answers entered by the respondent, or disagreement with personality results do not by themselves qualify for a refund. This policy does not promise a particular personality result or personal outcome.

Cancel a monthly membership in Price Plan to stop future renewals. Cancellation does not routinely refund a current period already used. A refund does not automatically cancel future subscription renewals; cancel the membership separately.

Billing errors should be reported to support for correction. Nothing in this Refund Policy or the EULA excludes mandatory consumer rights. Any legally required remedy takes priority over a conflicting term.

Governing law and contact

These terms are governed by Singapore law, subject to mandatory consumer protections applicable to you. Contact coach.identi3profiling.com/contact.html about privacy, refunds, complaints or a dispute before seeking further resolution.

Retention and deletion

Reports and coaching records are archived when online access expires after 12 months, unless extended or included in an active membership. They are not automatically deleted for non-renewal. Account deletion removes active profile and coaching data; the email reuse restriction lasts 24 months. Payment and security records may be retained where necessary for lawful accounting, dispute handling and security purposes.

Responsibility and liability

To the extent permitted by applicable law, IDENTI3, its operating entity, owners, coaches and trainers do not warrant that coaching or AI outputs will be error-free, uninterrupted or produce a particular result. To that same extent, they exclude liability for indirect or consequential losses arising from reliance on the service, including lost opportunities or profits. These provisions apply only where lawful and reasonable and do not relieve any party of duties that cannot lawfully be excluded.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability or consumer or data-protection right that applicable law does not permit to be excluded. Human providers remain responsible for their own professional obligations. You remain free to seek advice, complain to a regulator or pursue a lawful claim.

Privacy and data use

See Privacy for how account details, reports, coaching context, saved answers and action plans are processed. Relevant information may be sent to OpenAI when you request the disclosed AI features; provider retention policies apply. Payment processing uses Stripe when enabled. Browser translation is a separate user-controlled service.

Changes to these terms

IDENTI3 reserves the right to change, amend or modify these terms at any time without prior notice, except where notice or consent is required by applicable law. Revised terms will be published on this website with an updated effective date. Changes apply prospectively and do not override mandatory consumer rights, existing paid entitlements or any requirement to obtain fresh consent.

Clause updated: 11 October 2026.

Questions, corrections and complaints

For support, contact coach.identi3profiling.com/contact.html. Do not send passwords or payment-card details. Providing this contact does not restrict your right to contact a regulator or seek legal remedies.